Refund, Return and Cancellation

 PRODUCT DISCLAIMER

  • All images on the website are enhanced during the post-production process, actual product colors may vary. 

    RETURNS

    All returns must be postmarked within 7 days of the purchase date for Damage and wrong product. All returned items must be new and in an unused condition.

    RETURN PROCESS

    • To return an item, please raise a request at flamess.shop@gmail.com with a clear photo or a video that shows the product’s defects. Once the return is approved your order will be picked up within 4 -5 working days. 
    • The team will work on the refund after the product is received. Refunds take 3-5 business days to appear in your original form of payment.
    • In order to be eligible for a refund, your item must be returned with all tags attached, unworn, unused, and unwashed, in the exact condition that you received it

    CANCELLATIONS

    Orders can't be cancelled once its shipped, you can cancel the order before it is shipped by visiting the my account page.

     

    QUESTIONS

    If you have any questions, please contact us at: flamess.shop@gmail.com

    Flamess will not stand liable for any changes of any damage caused by the customer to the product.